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General return conditions

  • You have the right to return the product purchased from the e-shop and withdraw from the sales contract within 14 days from the day you or a third party designated by you took possession of the goods. For this purpose, we ask you to send a corresponding letter to e-mail The 14-day right of return applies only to private individuals.

  • If you return the product to us, it must be complete. Don't forget to return the accessories included in the package - for example, the power adapter, cables, etc. If you want to return a product that has not been used before, it must not have signs of use and its original packaging must not be damaged. If you want to return a product that was already used at the time of purchase (for example, computers, monitors, docking stations, etc.), the product's characteristics and operation must not show more traces of use than at the time of purchase.

  • If the product returned by you is damaged or you have changed its properties (for example, you have reinstalled the operating system on your computer), we have the right to offset the decrease in the value of the product and deduct it from the amount returned to you.

  • For the returned product, we will transfer money to your current account within 14 days of the product arriving at our warehouse.

  • When returning the product, we do not reimburse the transport costs related to the purchase and return (VAT and courier service).

You can return the product to us at the following parcel machines:

Omniva parcel machine at Jõgeva post office (Aia tn 8, Jõgeva)
Itella Smartpost parcel machine at Jõgeva Selver (Kesk tn 4, Jõgeva)
Itella Smartpost parcel machine in Jõgeva Pae Konsum (Aia tn 33, Jõgeva)
DPD parcel machine in Jõgeva Pae Konsum (Aia tn 33, Jõgeva)
DPD parcel machine in Jõgeva Selver (Kesk tn 4, Jõgeva)

Mark Bitboardi OÜ as the recipient of the package and contact number 55510522.

You can also return the product to Bitboard stores:

Suur 22, Jõgeva
Jaama 173, Tartu

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